Luca Lo Schiavo
Luca Lo Schiavo obtained in 1986 a degree in Industrial Engineering at the Technical University pf Milan, Italy (Politecnico di Milano). He is currently assistant to the Director general of the Italian Regulatory Authority for Electricity and Gas (AEEG); for eleven years (1997-2008) he has been acting as Deputy Director of the Quality and Consumers’ Affairs Department within AEEG. Aa a member of the CEER Task force “Electricity quality of supply”, he is co-author of the book “Service Quality Regulation in Electricity Distribution and retail” (Springer, 2007) and of many other scientific publications on the matter of electricity service quality regulation. In the past, he was deputy director of “Cento progetti al servizio dei cittadini”, an award program on service quality for public services led by the Department of Public Administration within the Italian Prime Minister Office (1994-1997) and management consultant (1986-1994).